Through the journey of my daughter and the many athletes I’ve observed, it is clear that sport is one of the most powerful tools we have for human development. Especially in its team-based forms, it teaches us how to strive for excellence, how to connect with others, and how to face life’s challenges with strength and grace.
Continuous change is not a strategy—it is a mindset. It is a way of being that aligns with the rhythms of nature and the realities of business. It requires courage, curiosity, and compassion. It requires seeing beyond the present, connecting across boundaries, and evolving not for survival alone, but for the common good.
The evolution of Global Business Services (GBS) is a journey shaped by strategic ambition, operational pressures, and technological transformation. As organizations increasingly rely on GBS to streamline operations, deliver efficiency, and enable enterprise agility, a pressing question arises: what limits GBS from evolving into a truly strategic powerhouse? The Theory of Constraints (TOC), introduced by Eliyahu Goldratt, offers a compelling narrative and practical lens to explore this question.
Decisive offers a powerful reminder that our choices shape our lives, and that we’re not at the mercy of our mental flaws. With the right approach, we can become better decision-makers.
