Designing a Future Ready Operating Model: A Narrative on Change, Constraints, and the Blueprint for Excellence

The journey from recognizing the need for change to building a world‑class operating model is rarely straightforward. Yet organizations that ground their transformation in a clear understanding of why change is required, what constraint is driving the challenge, how design thinking can broaden the solution space, and where accountability should reside ultimately create structures that are both stable and adaptive.

Cracking the Code of GBS Evolution with the Theory of Constraints

The evolution of Global Business Services (GBS) is a journey shaped by strategic ambition, operational pressures, and technological transformation. As organizations increasingly rely on GBS to streamline operations, deliver efficiency, and enable enterprise agility, a pressing question arises: what limits GBS from evolving into a truly strategic powerhouse? The Theory of Constraints (TOC), introduced by Eliyahu Goldratt, offers a compelling narrative and practical lens to explore this question.